Frequently Asked Questions
Everything you need to know about shopping with Metro.
How long does shipping take?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Simply visit our Returns Center to start a request.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I track my order in real-time?
Yes. Once your order ships, you will receive an email confirmation with a tracking link to monitor your package's progress.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
How can I contact customer support?
Our team is available 24/7 via live chat on our website or through email at support@metro-store.com.